BDC Customer Service Representative
Company: Santa Margarita Ford
Location: Rancho Santa Margarita
Posted on: May 3, 2021
Santa Margarita Auto
Group is currently
seeking a full-time BDC Representative for our
expanding dealership group! This is the perfect entry level
position for individuals looking to get a foot in the door in the
automotive industry and learn how to sell yourself, your
organization, and your product!
We're looking for exciting
people to join our team who are (above all): honest, hardworking,
and positive. While prior retail and customer service experience is
a plus, we're really looking for people who want to learn and
commit to a long term career. Many of our employees have been with
the company 10+ years --- and dont worry, we will train
you! We strive on keeping a fun and engaging work
While our organization
continues to grow, we are at the heart of all that we do, a family
organization. Our mom and pop approach gives us several advantages
and really sets us apart from todays corporate climate. Our
organization is known for honest and fair dealings, quality
service, and long term community-based relationships with
employees, customers, and vendors.
We are a progressive
organization that offer much more to our team members than other
companies. What makes Santa Margarita Auto Group different from
- Commitment to Integrity We've
won various manufacturer awards including Ford Motor Companys
highest honor, the President's Award, 11 times in the last 15
- Professional and Innovative
Approach We strive to lead our industry in new ways to sell and
service vehicles! And were not afraid to try something
- Employee Involvement No one
can do it by themselves. We work hard at working together to reach
higher levels of success than could be achieved individually. We
value everyones opinion regardless of job position. Cross
departmental teams help cultivate a thriving environment with ample
career advancement opportunities.
- Competitive and Lucrative
Compensation Your performance, work ethic, and attitude determines
- Ongoing Training We make
available all types of personal and professional training resources
because its only reasonable that we train before we ask you to sell
- Customer Service is our way of
life! Check us out on Google, Yelp, and Facebook to see what our
customers and community think about us.
- Community Involvement Since
1951, our business has been to make our community a better place to
live and work. Through charitable contributions, special events and
fundraisers, and direct involvement in schools, hospitals, and
businesses, Santa Margarita Auto Group believes that investing in
our communities is simply the right thing to do.
We invite you to visit our
websites --- currently www.santamargaritaford.com and
www.santamargaritatoyota.com --- and call or email us with any
questions. While youre there, take a moment and fill out our secure
online employment application --- we'd love to get you into an
exciting career of automotive sales and help change your
- Primary duties include (any combination of the following): (i)
making outbound phone calls, (ii) receiving inbound phone calls,
(iii) setting sales and service appointments, (iv) following
due-bills, SOP requests and accessory sales, (v) service reminders,
(vi) review and survey follow-up, (vii) customer/prospect
follow-up, (viii) responding to internet leads, (ix) managing lease
return/retention process, (x) marketing, (xi) coordinating social
media (xii) service shuttle coordination, (xiii) booking, (xiv)
orphan owner management, and (xv) service drive appraisal and
warranty sales process.
- Follow through on commitments made to customers.
- Establish and maintain good working relations within dealership
departments to reduce conflict and maximize dealer profitability to
promote seamless transition of customer relationship to sales and
- Complete and keep up to date all necessary dealership,
manufacturer, and state mandated training. Establish and enforce
product knowledge standards. Maintain required certifications and
licensing for the position.
- Understand, keep abreast of, and comply with federal, state,
and local regulations that affect vehicle sales and servicing.
- Following all company policies
and procedures. Demonstrating behaviors consistent with Santa
Margarita Auto Group values in all interactions with customers,
employees and vendors.
REQUIREMENTS: While no experience is necessary, an ideal
candidate will be dependable, professional, and have a positive,
can-do attitude. Other requirements include:
- 18 years of age or
- General familiarity with a
variety of automobiles.
- Valid driver's license and
clean driving record.
- Excellent communication and
customer service skills.
- Pre-employment background
check and drug test.
- Must be willing to work as
part of a team.
- Must have basic computer and
- Fast paced work
- Medical & dental
- Paid time off
- Vehicle purchase
SALARY: $15.00 - $16.00 /hour
(Keywords:) Office setting,
Customer Service, Call Center, Appointment taker,
Keywords: Santa Margarita Ford, Rancho Santa Margarita , BDC Customer Service Representative, Other , Rancho Santa Margarita, California
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