One Stop
Company: Parker Palm Springs
Location: Palm Springs
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Job Scope: Answer all incoming
phone calls to the hotel, and transfer as needed also check in and
check out guests in the Opera system. Job Functions: Guest Related
Tasks Answer all in-house guest phone calls and answer all guest
inquires. Answer all incoming hotel phone calls and transfer as
needed. Thorough knowledge of facilities and services available to
guest. Processes guest check-ins and checkouts. Uses proper
telephone etiquette. Assist concierge in providing guest with
information regarding hotel facilities and local attractions.
Records the necessary registration and credit card information,
verifying rate and departure information. Understands room status.
Update room status per Housekeeping. Communications Related Tasks
Knowledge of room locations, types of rooms available, and room
rates. Coordinates room status updates with the housekeeping
department by notifying housekeeping of late checkouts, early
check-ins and special requests. Use hotel two way radio systems,
using proper etiquette. Be able to handle guest disputes, and
requests concerning room types and other room related issues.
Knowledge of cancellation policy. Knowledge of Pet Policy Knowledge
of No-show policy. System Related Tasks Input all guest information
into the Opera system at time of check-in accurately. Update Opera
system for any changes to the guest account. Make sure proper
credit is obtained at time of check-in and extended stays. Make
rate information is correct in Opera system compared to the
registration card. Make sure Departure date is correct in the
system compared to the registration card. Post all misc. charges to
the guest account as required. Drop all cash received at the end of
each shift according to cashier report from the Opera system. Count
your bank at the beginning and end of each shift. Follow up with
the guest and inform management of any guests who have exceeded
their credit limit. Check out the guest accounts and keep a copy of
the folio for your cashier report. Pay Rate is $18.00 per hour.
Keywords: Parker Palm Springs, Rancho Santa Margarita , One Stop, Hospitality & Tourism , Palm Springs, California
