Customer Service Supervisor
Company: VirtualVocations
Location: Vista
Posted on: May 21, 2025
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Job Description:
A company is looking for a Customer Service Supervisor to
coordinate and supervise daily support staff activities while
providing leadership and training.
Key Responsibilities
Lead, coach, and mentor a team of direct reports to ensure
productivity and performance
Resolve client and customer escalation issues in a timely manner
while interacting with client groups
Evaluate team performance, provide feedback, and develop individual
goals in collaboration with the customer service manager
Required Qualifications
High School diploma/GED required; Bachelor's degree in Business or
related field preferred
One to three years of experience in a lead/supervisory/management
position required
One to three years of experience in the transportation/logistics
industry preferred
Intermediate customer service background or experience in a call
center environment required
Experience with CRM systems preferred
Keywords: VirtualVocations, Rancho Santa Margarita , Customer Service Supervisor, Hospitality & Tourism , Vista, California
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