Call Center Manager

Company: Bath Concepts Independent Dealers
Location: San Diego
Posted on: February 21, 2026

Job Description:

Job Description Job Description Confirmation Call Center Manager Location: San Diego, CA Creating a fresh solution to bath remodeling, California Bathrooms, Inc. offers stylish, cost-effective, low-maintenance bath improvements for homeowners, commercial customers, and consumers with accessibility needs. Founded to address dissatisfaction with quality and workmanship in the marketplace, we stand behind our products and have built an unrivaled reputation for excellence as a manufacturer of acrylic bath and shower solutions—extending that same quality across all our offerings. We are seeking an experienced Confirmation Call Center Manager to lead our confirmation team in our San Diego office. This is a high-impact leadership role responsible for driving performance, managing people and systems, and ensuring appointment quality for our sales organization. Key Responsibilities Schedule, confirm, and manage in-home sales appointments Hire, train, coach, and manage Call Center Representatives Answer inbound calls and place outbound confirmation and follow-up calls Oversee customer service standards and issue resolution Manage and coordinate sales representative schedules Monitor and optimize call center workflows and performance Achieve weekly and monthly confirmation and performance quotas Maintain accurate CRM data and reporting Performance Metrics You will be measured on outcomes, including: Issued/Show Rate Cancellation Rate Contact Rate CRM Accuracy Required Qualifications 3–5 years of call center management or related leadership experience Strong communication, organizational, and computer skills Proven ability to coach, motivate, and manage performance-based teams Ability to remain calm under pressure and adapt in a fast-paced environment Availability to work evenings and weekends as needed Preferred Qualifications Experience in home improvement, remodeling, HVAC, roofing, or other in-home sales appointment environments Experience managing a third-party answering service or call center vendor Familiarity with call tracking platforms, dialing systems, and SMS automation Ideal Candidate Traits Highly organized and detail-oriented Coachable and growth-minded Calm, confident, and solution-focused Thrives in a performance-driven environment Compensation & Benefits We offer a competitive compensation package that includes salary and performance-based incentives. Benefits include: Medical Dental Vision Life Insurance 401(k) Paid Vacation Paid Sick Time Professional Development Bonus Opportunities: Performance-based incentives tied to confirmation KPIs and team outcomes Powered by JazzHR 6vb34xTNUj

Keywords: Bath Concepts Independent Dealers, Rancho Santa Margarita , Call Center Manager, Engineering , San Diego, California