Customer Support Engineer
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Customer Support Engineer I.
Key Responsibilities
Develop a deep understanding of RealPage products and provide
customer-centric troubleshooting for technical issues
Collaborate with stakeholders to ensure efficient issue resolution
and document findings in the ticket management system
Perform root cause analysis of escalated cases using SQL queries,
API requests, and software behavior evaluation
Required Qualifications
1-2 years of technical customer service experience in multifamily
real estate technologies
Bachelor's degree or equivalent work experience in a technical or
analytical role
Basic to intermediate experience in SQL and API calls
Proficiency in Microsoft Office Suite and CRM software such as
Salesforce
Strong desire to learn and adapt to new product knowledge
Keywords: VirtualVocations, Rancho Santa Margarita , Customer Support Engineer, Engineering , Vista, California
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