End User Support Engineer
Company: AuditBoard
Location: Los Angeles
Posted on: May 4, 2024
Job Description:
Who We Are
Having surpassed $200M ARR and continuing to grow rapidly,
AuditBoard is the leading audit, risk, and compliance platform on
the market. More than 40% of the Fortune 500, including 6 of the
Fortune 10, leverage our award-winning technology to move their
businesses forward with greater clarity and agility. And our
customers love us: AuditBoard is top-rated on G2.com and Gartner
Peer Insights.
At AuditBoard we inspire each other to innovate and are proud of
what we are producing. We spend each day thinking of new ways to
help our customers and contribute to the greater good of our
company and our surrounding communities. We are all about assisting
each other and breaking through barriers to create the most loved
audit, risk, and compliance platform by our customers. This is how
we have become one of the 500 fastest-growing tech companies in
North America for the fourth year in a row as ranked by
Deloitte!
Key Responsibilities
- Use modern technologies such as Atlassian Cloud, Microsoft 365,
Connectwise, Slack, Zoom, and more to provide efficient
support.
- Provide support at varying levels, flexing your ability to
troubleshoot both system and process issues.
- Partner with the People team to help onboard new users
globally.
- Work with other Biztech (IT) teams to identify potential
improvements and help to implement.
- Provide support for macOS and Windows devices.
- Hybrid Schedule - Ability to work from home and the office in
Cerritos, CA. Attributes for a Successful Candidate
- 5+ years of work experience in a medium-to-high paced
environment.
- Proven ability to work autonomously, while at the same time
accomplishing the goals and tasks assigned to you in a timely
manner.
- Understands how to prioritize their work with an emphasis on
Customer Focus and working to lead IT's customers to resolution
from start to finish.
- Experience managing user accounts in Google Workspace,
Microsoft 365, or other identity platforms.
- Must be comfortable with both macOS and Windows.
- Proven ability to troubleshoot issues prior to escalation.
- You must be able to provide support to end-users in a kind and
professional-manner even under duress.
- You enjoy problem solving, technology, and working with
people.
- Ability to support offsite events either local or remote as
needed. Perks*
- Launch a career at one of the fastest-growing SaaS companies in
North America!
- Live your best life (LYBL)! $200/mo for anything that enhances
your life
- Remote and hybrid work options, plus lunch in the office
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Unlimited access to LinkedIn Learning
- Employee resource groups
- Stock options
- Opportunities for team and company-wide get togethers!
*perks may vary based on eligibility
#LI-Remote
Keywords: AuditBoard, Rancho Santa Margarita , End User Support Engineer, Engineering , Los Angeles, California
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