Customer Care Representative

Company: Creative Perspectives Management Group
Location: Riverside
Posted on: July 11, 2025

Job Description:

Are you a great listener with a knack for solving problems and creating positive experiences? We’re on the lookout for passionate, dependable, and people-oriented individuals to become our Customer Care Representative and the heartbeat of Frontier’s customer experience! In this role, you’ll be delivering solutions and creating long-lasting relationships with our customers. Passionate about helping others while looking to build a career in telecom and technology? Creative Perspectives is the place to be! Creative Perspectives’ vision is to create special sales and lead generation campaigns for the services we promote, giving them a competitive edge in the marketplace. To keep this momentum, we enroll our associates in a professional development program that teaches them how to take a hands-on approach and apply the latest promotional techniques with the brands we represent. As a new associate, we will push you to be meaningfully involved in the job role from day one. This directly helps you get exposure to real-world challenges and helps build your insight faster and more competitively. What Customer Care Representative Do: Be the first point of contact for customers in-person, resolving inquiries with professionalism and empathy. Troubleshoot and resolve issues related to Frontier internet, phone, or TV services, walking customers through technical steps clearly and calmly. Provide account support, including billing questions, plan upgrades, payments, and service adjustments. Promote new services and offers tailored to customer needs; upsell with integrity and confidence. Document each interaction clearly and accurately in our system to ensure smooth follow-up and accountability. Collaborate across departments to escalate complex issues and ensure timely resolution. Maintain up-to-date knowledge of Frontier products, promotions, procedures, and service policies. What Customer Care Representative Need: High school diploma or equivalent (college coursework or degree a plus) 6 months of customer service experience preferred Strong written and verbal communication skills Patience and positivity even under pressure Basic technical troubleshooting skills (we’ll train you on the rest!) Ability to multitask while maintaining accuracy Willingness to work flexible hours, including evenings, weekends, or holidays

Keywords: Creative Perspectives Management Group, Rancho Santa Margarita , Customer Care Representative, Customer Service & Call Center , Riverside, California