Scheduling Coordinator
Company: Senior Helpers - West San Gabriel Valley
Location: Monterey Park
Posted on: February 17, 2026
|
|
|
Job Description:
Job Description Job Description Join a team that makes a
difference in the lives of our clients and their families. If you
are looking for a career that offers professional growth, a
positive work environment with team morale and camaraderie, a team
that supports each other to impact the growth and success of their
company and allows our clients to age in the comfort of their homes
while helping them keep and gain their independence, Senior Helpers
of Monterey Park is the company for you. Our Schedule Coordinator
will be a vital team member in the daily operations of our company.
Our Schedule Coordinator will ensure that our clients receive the
care they need from our caregiving team. individuals who enjoys
organizing schedules for best coverage, record-keeping,
problem-solving, and customer service will love this job are
encouraged to apply! Why Work for Senior Helpers? Great Place to
Work® Certified —91% of our employees say Senior Helpers is a great
place to work. We understand that our employees are with us to keep
our business running and moving forward. Autonomy —We encourage our
team members’ independence and believe in our team to complete
their job duties without micromanaging Task Variety —We provide an
engaging workday that uses your various skill sets to avoid
monotony Growth —We are growing rapidly so there are a lot of
opportunities to get cross-trained and learn how to do some other
admin work (recruiting, payroll, billing, and etc.) This is a great
opportunity to play a pivotal role in ensuring exceptional
home-care services while working in a supportive, mission-driven
environment. Your contributions will directly impact the quality of
care our clients receive and the operational efficiency of our
organization. General Duties and Responsibilities but not limited
to: Manages workload based on goals, initiative, and
prioritization. Select, schedule, and coordinate caregivers based
on assessment and care plan information for new and existing
clients. Maintains appropriate gross profit margin for each case.
Maintain all scheduling of caregivers and respond to situations
where scheduling conflicts, emergencies and/or “call-outs” arise.
The company schedule must be complete three days before all
scheduled shifts. Communicate timely and positively any caregiver
changes and updates to the schedules ahead of the scheduled time,
with the client/family. Track and record in company software for
all scheduling changes. Accept on-call duty averaging two weeks per
month and as directed by supervisor. Communicate and provide input
to the internal staff on hiring needs on a regular basis. May
assist in keeping caregiver files up to date, including tracking
expiration of any licensing, insurance, etc. in computer software.
Collects new documents as directed, notifies supervisor when new
documents cannot be obtained. Audits time-card on a regular basis
to ensure hours match scheduled hours. Demonstrate an ability to
identify and solve problems; uses initiative and good judgment to
reach quality decisions. Coordinate shift back-fill activities in
the event of caregiver tardiness or absences. Act as point of
contact with client family regarding schedules. Maintain an
excellent rapport with clients and caregivers and effectively
promote positive interpersonal relationships. Works in conjunction
with supervisor in resolving complaints, incidents, and injuries.
What We’re Looking For Our Scheduler to Have: High School Diploma
or equivalent (GED) is required, Associate’s degree preferred
Previous experience in customer service preferred Minimum of one
year in a staffing/scheduling/logistics position preferred
Bilingual in English and Mandarin or Cantonese preferred (lots of
Chinese clients in our service area) Knowledge of general home
care/healthcare staffing preferred Excellent organization and
communication skills Quick-thinking and astute decision-making
skills Team player, excellent verbal and communication skills,
adaptable in different situations, possesses excellent client
interaction skills, able to multi-task and work independently Must
have experience using telephones with multiple lines, multi-task on
several calls and maintain professionalism and patience within a
fast-paced environment Excellent problem-solving and
creative-solution abilities Position will be part-time 25
hours/week to start and ramp up quickly into Full-Time role
depending on business demand. We are an equal opportunity employer
and prohibit discrimination/harassment without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state and local news
Keywords: Senior Helpers - West San Gabriel Valley, Rancho Santa Margarita , Scheduling Coordinator, Administration, Clerical , Monterey Park, California
